Courses Fill Quickly - Register Now!
"Should be a required course for managers!" Sylvia Vega, AZ Department of Health Services EEO
"The hands-on activities and role plays were very creative...a great learning experience. I would highly recommend IMA for mediation/dispute resolution training!"
Anna Lopez, Mediation Program Coordinator
City of Glendale, Arizona
"The facilitator was very knowledgeable." Tonya Arroyo, Supervisor, Arizona Corporation Commission
"Great presenter...Goes at a good pace, clear, great examples." Patricia Campbell
Arizona Governor's Office
"Excellent Program!"
Jon O'Connor, Deputy Human Resources Manager
City of Tempe, Arizona
"We not only learned how to listen, we learned how to get others to listen and to participate in finding a solution."K Royal, JD
Director of Pro Bono Programs and Student LifeArizona State University Sandra Day O'Connor College of Law
"This program far exceeded my expectations. Watching the transformation in the students, as well as myself, was an unexpected bonus to an already masterful layout in presentation and content." Robert R. Northrop, Principal, Northrop Investments
"Outstanding presentation. Very useful material."
Roger Feld, MCSO MASH-II
"Your Introduction to Mediation Workshop was a fantastic experience. Kate's insight and patience are a credit to her field!"
Trace Main, student, ASU Hugh Downs School of Human Communication
"The skills I learned in this course can be applied to many aspects of HR administration, not limited to mediation."
Pat Soria, Human Resources Administrator
Maricopa County, Arizona
“The most beneficial aspect is the open atmosphere...to interact with instructor and others."
Robin Cook, CEO, Marketing With a Flair
"This session gave tools for everyday use...totally relaxed, yet focused session. I would recommend it and will take others from this instructor." Michael Rosario Isabella, Owner, Common Interests
Effective solutions
Client-centered
Unique approach
Videoconferencing options available
"She (Kate) has a special charisma that enables her to successfully reach out...and to help others move toward their goals." Sandra Price, JD, PhD
"I've recommended her to several friends who have needed mediation, and they've been grateful for her expertise." Roma Strong Zanders, MBA
"Her mediation skills are way above average...For all parties, the value of their interaction improved dramatically as they ultimately reached agreement ...As an attorney and mediator, I strongly recommend Kate." Martin Chadwick, JD
"The retreat that you lead really set the tone for a solid, positive and productive year...Thank you for this good work." Randel Hanson, PhD, President, Tempe Rio Salado Little League
"Many thanks for such a stress-free environment. It kept an already difficult situation from getting more intimidating." Dan, client
"I appreciate the way you listened to each of us...You never gave up on us. You are an expert at this!" Julie, client
"I never imagined we would reach an agreement. Thank you." Lisa, client
"We managed the most difficult issues first so that we do not spend a lot of time and money. Thank you!" Steven, client
"Quite unexpectedly, as a result of clarifying our different perspectives in mediation, we reconciled. Thank you for your services!" Pat, client
"My attorney liked how you pointed out the elephant in the room. It was good for us to hear, so we could get to a solution." Ron, client
"I learned how to listen to my coworkers better after the mediation. I realized we all have problems and I didn't feel alone. We have a good resolution now." Yolanda, client
"For a moment, it felt like everyone was going to cry, even my supervisor. We started to understand one another. We figured out what the real issues were and we got past them. Thank you." Dana, client
Mediation
Conflict Management
Chandler
